Chatbot vs conversational AI is a crucial comparison for businesses aiming to improve customer engagement through automation. This blog explains how traditional rule-based chatbots differ from AI-powered conversational systems in terms of technology, flexibility, personalization, scalability, and real-world impact. It highlights key use cases, benefits, and challenges of both approaches to help organizations choose the right chatbot development service. Learn how custom chatbot application development and enterprise conversational AI solutions can transform customer support, sales, and operational efficiency.