What are multilingual chatbots?
As we grow globally, more and more customers expect to interact with businesses in different languages and dialects of their choice. This is especially the case when it comes to interacting with a chatbot if you integrate it with your website or other channels. In fact, communicating with customers in their preferred language is an art that successful businesses have conquered. They are now looking for other ways to facilitate translation through neural machine learning APIs in order to translate inbound and outbound messages through multilingual chatbots.
Thanks to the advancements in AI, NLP, and shared open-source efforts, multiple- language chatbots are becoming smarter and vernacular. They chat as fluently as any other human does and are also highly responsive.
Go multilingual with Engati
Converse with your customers in the language they are most comfortable with, over 14 deployment channels with your very own Engati multilingual chatbot.