Billing is still an issue for telcos-and its 2021 for goodness sake

You would have thought that telcos would have solved their billing issues by now. After all, it was over 20 years ago when competition was hotting up, and most telcos swapped legacy billing systems for something a little more modern than the dear old mainframe. The most recent blunder was unearthed in the UK, where O2 has been fined £10.5 million ($14.5 million) for overcharging a quarter of a million customers who were leaving O2. The billing system, for some reason, charged these customers twice for some of the final charges.

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